Return & Exchange FAQ
How are your prices so low?
We often buy off-price or discontinued styles/colors from many of our brands which allow us to pass on the savings to our customers
I suspect my shoes are counterfeit. Did you sell me fake shoes?
We purchase all our products directly through the manufacturers and distributors. We will gladly take your order back per our Return Policy if you are unhappy with the products, however all our products are authentic.
The size that I want is sold out. Will you be getting more in?
Most of the products we sell are discontinued styles and it is highly unlikely that we will be getting anymore of those styles
Do you take American Express?
We do! All you have to do is select PayPal at checkout. You don't need a PayPal account, they have an option to just pay with your credit card. Select that and enter in your payment info to finish your order!
I didn't receive an order confirmation, how can I find it?
Log into your account on iloveshoedeals.com where you can find all the information regarding your current orders with us.
Where is my order?
You will receive a tracking number once we process and ship out your order. Please check the email you selected at checkout for your tracking number.
I need to exchange my shoes for a different size. How do I do that?
We do not do exchanges due to the fact of our high inventory turnover. Please follow the how to do a return instructions then order the appropriate shoes and size you want once you’ve completed the return process properly.
I need to return my shoes. What do I do?
Please visit Returns.iloveshoedeals.com for all the information about returning your order.
I want to exchange my order for a different style. Can I do that?
Unfortunately we do not do exchanges. If you would like a totally different shoe you will need to return your order for a refund and then reorder the style you want.
My order was a gift. How can I exchange it?
Please Contact Us before shipping your order back.